Returns and Shipping
costumerservice@craftic.net +212 661 221 351
craftic.net Return Policy

Please Note that due to the handmade nature of our products, variations in design, size, and color may occur.

If you are not completely satisfied with the item you have purchased please contact us within 14 days of receiving your order prior to shipment back in original condition and packaging. Return shipping must be arranged at the buyer’s own cost and convenience.

Once we have received the returned item, we will issue the refund and notify you by e-mail.

Refunds will be made against the original payment card and it can take up to 7 business days for your account to be credited.

craftic.net Shipping Policy

That’s right! FREE Shipping Worldwide on ALL products! It is our way of saying thank you for your trust. We ship out FedEx Priority International to anywhere in the world for NO CHARGE! Once your order is processed (Generally within 24 hours) you are provided with a tracking number. All orders are shipped out of our office Monday through Friday by 5 p.m.

Please Note: FedEx is unable ship to a P.O. Box. We do not ship out on weekends or National Holidays.Free FedEx Shipping at craftic.net

If you have a special shipping request, please do not hesitate to ask.

The transit times and delivery estimates are 2 to 3 working days.                                                             

We will try our very best to secure delivery within those time windows. If we are unable to send an item, we will let you know and offer you a full refund.

Deliveries are made during working hours and will require a signature. Please make sure you send us a valid delivery address and local telephone number. We cannot be held responsible for items that are undelivered due to incorrect details.

To accommodate our customers, we do everything we can to expedite your shipment through customs and reduce the chance of any import fees being incurred.

Depending on your country’s policies you may incur shipping delays and/or import duties/fees. This is not regulated by us and we are not responsible for any additional import fees that are applied by your country.

Please do your research with your country’s import policies to see if this even applies to you.

We are here to provide you with more information, answer any questions you may have and to offer your you the exceptional service we’d want to experience ourselves.

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