Frequently Asked Questions
How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all products with no minimum purchase required
How do you ship & how quickly will I receive my order?
We propose 3 shipping options to suit every need. All of orders are shipped with 24hrs from your purchase date. For transit time and delivery estimates, please visit the link below: Returns and Shipping policy
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal.
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology, to guarantee our highest level of security compliance.
How do I place an order?
You may place your order 7 days a week, 24hrs a day. You may also call us at: (212) 661 221 351 to discuss any further inquiries you may have.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date you just nned to leave a note with your orderor call us to arrange your suited shipping dates.
Is free shipping really FREE?
Absolutely, no matter how small or large your order is, you pay nothing extra for shipping. The price you see for each item is the total and final price, so you can shop knowing that there are no last minute nasty surprises at checkout.
Where can I receive my order?
It can be sent to any address selected by you (home, work, etc.) Please note that our courier companies are unable to deliver to a PO Box.
Can I track my order?
Once your order has been dispatched we we will send you an email with the relevant tracking number so that you can keep tabs on where your purchase is.
Will I be liable to import duties and custom charges?
Each country has their own taxes and your purchase may therefore incur import duties/custom charges. These are levied when your order arrives in your home country and you will be responsible for paying them.
For USA buyers, there are NO import duties due to a free trade agreement between the USA and Morocco.
Why should I buy from Cratic.net?
- Free Shipping.
- 24/7 Customer Care.
- Secure Online Shopping.
- Lowest Prices Guaranteed.
- 7Day Returns & No Restocking Fee.
- All Rugs are Shipped Within 24hrs.
- 5% Bonus Store Credit on all your Orders.
- Authentic product fulfilled from the source
Do you charge restocking fee?
We do not charge a restocking fee if rugs are returned within 7 days of receiving.
When will my refund be processed?
Refunds are processed within 5-7 business days after the package is delivered at our facility, back to your form of payment.
What is your contact information?
334, lotissement Chbanate. 10150 Rabat, Morocco
Phone: (212) 661 221 351
Email: [email protected]
What else do I need to know?
Last but not least, please keep in mind that our customer’s satisfaction is our #1 focus and the reason we work every day. If there’s anything else we can do for you, feel free to write us your inquiry, or simply call us at: (212) 661 221 351
We are here to provide you with more information, answer any questions you may have and to offer your you the exceptional service we’d want to experience ourselves.